We make the claims process simple and stress-free. Our expert team is here to guide you through every step, from initial reporting to final settlement.
Access to a range of insurers & underwriting agencies to place even the most obscure policy.
We service clients all over Australia. From homes in Tasmania to nurses in Cairns.
Making an insurance claim can be stressful, especially when you're already dealing with a loss or damage. That's why our dedicated claims team is committed to making the process as smooth as possible.
Unlike dealing directly with insurers, our clients benefit from having an advocate on their side throughout the claims process. We'll help prepare your documentation, liaise with assessors, and negotiate with insurers to achieve the best possible outcome.
Our experience shows that having professional support during a claim not only reduces stress but often leads to more favourable claim settlements and faster processing times.
We've simplified the claims process to make it as straightforward as possible. Here's what you can expect when you need to make a claim.
Contact us as soon as possible after the incident occurs. Our claims team is available during business hours at 07 3063 1476, or you can submit your claim through our online form.
We'll review your policy details and claim information. In some cases, an assessor may need to inspect the damage or gather additional information.
Our team works directly with the insurer to process your claim efficiently. We'll keep you informed throughout and advocate on your behalf if any issues arise.
Once approved, the claim will be settled according to your policy terms. This may involve repairs, replacement, or financial settlement directly to you.
These simple tips can help ensure your claim is processed quickly and successfully. Our team is always available to provide guidance specific to your situation.
Contact us as soon as possible after an incident. Early reporting can significantly speed up the claims process and ensure you meet policy timeframes.
Take photos of damage, gather witness information, and keep all relevant documents. Good documentation strengthens your claim and helps avoid disputes.
Complete all claim forms accurately and provide full details of the incident. Missing information is a common cause of claim processing delays.
Take reasonable steps to prevent further damage after an incident. Your policy likely requires you to mitigate losses where safely possible.
Maintain a log of all communications related to your claim, including dates, names, and what was discussed. This creates a clear timeline if needed later.
Keep lines of communication open with us throughout the claims process. We're here to help and can often resolve issues more quickly with ongoing dialogue.
Our expert team will conduct a thorough risk assessment, compare policies, and tailor coverage to your specific business needs, ensuring you get the best insurance solution at a competitive price.
We'll work with you to identify the specific risks and challenges your business faces, ensuring your policy covers all essential areas.
Our team will research and compare various insurance providers, policies, and premiums to find the best fit for your needs and budget.
We'll collaborate with insurers to customise policies specifically for your business, offering the ideal coverage options to suit your requirements.
We understand that accidents and emergencies don't always happen during business hours. That's why we provide access to after-hours emergency claims support via email.
Business Hours Claims
07 3063 1476
Monday to Friday, 8:30am - 5:00pm AEST
Online Claims
Submit via your client portal or email
claims@oncover.com.au
Australia’s top businesses trust us for their insurance needs. With industry-specific policies and unmatched customer service, we’re here to help safeguard your company’s future.
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